Refund policy

Refund & Return Policy

We want you to be happy with every flag and flagpole you buy from Durable Flags. If something isn't right, here's how we'll make it right.

Returns

You may return most new, unused flags within [30] days of delivery or pickup for a refund to your original payment method. Items must be in their original condition and packaging, with all parts included. Flags must be unflown and unwashed.

To start a return, contact us at flagguy@durableflags.com or 402-689-9141 with your order number. Please don't send items back without contacting us first, so we can make sure your return is processed quickly.

Items we can't accept for return

• Custom flags and banners: These are made to your specifications and can't be resold. Once you approve your proof, the order is final.
• Flags that have been flown, washed, or altered, including flags reinforced at your request.
• Flagpoles that have been installed, cut, drilled, or otherwise modified. Also, flagpoles that required specialized freight delivery, such as LTL.
• Special-order items not normally stocked, unless the item arrives defective.
• Gift cards.

Flagpoles and large hardware

Because of their size and shipping cost, returned flagpoles and large hardware are subject to a 15% restocking fee. Original shipping charges are not refundable, and the customer is responsible for return freight. Telescoping flagpoles may also be returned in person at our Omaha location.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or isn't what you ordered, contact us within 7 days of delivery and include photos of the item and packaging. We'll send a replacement or issue a full refund, including shipping, at no cost to you. For freight deliveries, please note any visible damage on the delivery receipt before signing.

Services

Flagpole installation, removal, maintenance, and repair services are quoted in advance. Deposits are non-refundable once materials have been ordered or work has been scheduled. If you're not satisfied with completed work, contact us within 15 days and we'll come back to make it right.

Flag repairs are final once completed. If a repair fails due to our workmanship, we'll fix it again at no charge.

Business accounts

Returns on business account orders follow this same policy. Approved returns are credited to your account or refunded to your original payment method.

Refund timing

Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5 business days. Your bank or card issuer may take a few extra days to post it.