Shipping policy

Shipping Policy

In-stock orders ship within one business day, and orders over $350 may qualify for free shipping (flagpoles excluded). Every flag we sell is made with American-sourced materials and ships from our shop in Omaha, Nebraska.

Processing times

In-stock items: Ship within one business day. Orders placed after 2:00 PM Central or on weekends and holidays may ship the next business day.
Custom flags and banners: Typically ship 10–14 business days after you approve your proof.
Special-order items: We'll give you an estimated ship date when you order.

You'll get an email with tracking information as soon as your order ships.

Shipping rates

Order type	Shipping cost
Orders over $350 (excluding flagpoles)	Free
Orders under $350	Calculated at checkout
Telescoping flagpoles	$40 flat rate
Commercial flagpoles	Freight quoted per order
In-store pickup (Omaha)	Free

Commercial flagpoles ship by freight because of their length and weight. We'll quote freight before your order ships, and you can approve or cancel at that point. Freight deliveries are curbside, and someone needs to be present to inspect and sign for the delivery.

Carriers

Most orders ship by UPS. When another carrier offers faster delivery or a better rate for your location, we'll use that carrier instead.

In-store pickup

Choose in-store pickup at checkout and we'll email you when your order is ready. Pickup is available during business hours at our Omaha shop, 8945 J St, Suite 14, Omaha, NE 68127. Please bring your order confirmation.

Where we ship

We ship to all 50 US states. We don't currently ship outside the United States. For APO/FPO addresses, contact us before ordering.

Delivery delays

Carrier delivery dates are estimates. Once your order leaves our shop, we can't control carrier delays, but we'll help you track down a late package. If a package is marked delivered but you can't find it, contact us within 7 days and we'll file a claim with the carrier.

Damaged shipments

Inspect your order when it arrives. If anything is damaged, take photos of the item and packaging and contact us within 7 days. We'll replace it or refund it at no cost to you. For freight deliveries, note any visible damage on the delivery receipt before signing.

Address accuracy

Please double-check your shipping address at checkout. If a package is returned because of an incorrect address, we'll reship it at your cost.